As an owner or manager of a business I expect much of my personnel. I go to extremes to have them vetted and assessed and I expect of them to do the work that they are supposed to do. But what could they rightfully expect of me as the owner or manager? If I should be vetted and assessed, would I pass the test?
A manager should give this some thought and could then possibly come forward with a credo such as the following for himself:
* I am a motivated person, with passion for my business and ideals.
* I am disciplined and I have developed good work and success habits.
* I am goals directed with clear written goals with target dates and action steps.
* I have regular planning sessions in which I involve my personnel.
* I am pro-active and do not wait to react to occurrences out of my control.
* I have regular, structured meetings with agendas, minutes and follow-up procedures.
* I am always prepared for meetings and expect the same of my personnel.
* I am not afraid of delegating responsibilities, but I diligently apply reporting and control measures.
* I am consistent in my interaction with my personnel and do not allow mood swings to influence my actions.
* I do not procrastinate and leave my personnel in uncertainty regarding matters where clear decisions are required.
* I have respect for each personnel member and know that only then can I expect them to respect me.
* I am always friendly and courteous towards my personnel and clients and in doing so I create a pleasant atmosphere and environment in the workplace.
* I am always fair in my treatment of my personnel and in doing so I earn their trust and respect.
* I always deliver on my promises.
* I acknowledge the talents and commitment of my personnel and give them due recognition for work well done.
* I create space for individual talents and competencies of my personnel.
* I show interest in the personal lives of my personnel and show that I care for them.
* I am a team worker and do not indulge in egotistical traits such as I, me and myself.
* I see to it that our business has clear goals and that there are clear job descriptions and policies in place.
* I ensure that my personnel are well trained and able to do what is expected of them.
* I have an updated operations and procedures manual in place and expect my personnel to abide by its guidelines and directives.
* I set the example for my personnel by being punctual and adhering to work hours.
* I believe in myself, our business and my personnel and in our ability to enjoy collective success.
* I want our business not to be good but to be great.
These goals can be achieved by being satisfied with only the highest quality products and services – and last but not least, by good management!
Author: Dr Ben Cronje
Dr. Ben Cronje is a Franchise Consultant and can assist any business person to franchise his/her business. He is co-author of a practical guide for franchisors. He also assesses business and management skills of aspiring franchisees and business managers and is experienced in drawing up business plans and doing strategic planning.